Privacy Policy

Introduction

BrandFlazh ("we", "our", "us") is a Digital Ad Agency specialising in Google Ads and Meta Ads for Home Improvement and Interior Design businesses across India. This Privacy Policy describes how BrandFlazh collects, uses, stores, shares, and protects information obtained from individuals ("you", "your") who visit our website at brandflazh.com or engage with our services. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with any part of this policy, we kindly request that you discontinue use of our website and services.

We are committed to protecting your privacy and handling your personal information with transparency, integrity, and responsibility. This policy is intended to inform you clearly about our data practices and your rights in relation to your personal information.

Information We Collect

BrandFlazh collects personal information through various means when you interact with our website or services. The types of information we collect fall into two broad categories: information you provide to us directly, and information we collect automatically through your use of our website.

When you submit an enquiry through our contact form, request a free audit, or communicate with us via email, WhatsApp, or phone, we collect information such as your full name, business name, email address, mobile number, industry type, and any additional information you choose to include in your message. This information is provided voluntarily by you and is used solely to respond to your enquiry and provide the services you have requested.

In addition to information you provide directly, we automatically collect certain technical and behavioural data when you visit our website. This includes your IP address, browser type and version, operating system, device type, pages visited, time spent on each page, referring website or source, and other similar technical data. This information is collected through cookies, web beacons, and third party analytics tools including Google Analytics, Google Tag Manager, and Google Ads conversion tracking. This data helps us understand how visitors interact with our website and allows us to improve our content, structure, and overall user experience.

How We Use Your Information

BrandFlazh uses the information we collect for legitimate business purposes directly related to providing our services and operating our website. Specifically, we use your information to:

• Respond to enquiries and contact form submissions in a timely and professional manner
• Prepare and deliver service proposals, campaign strategies, contracts, and monthly performance reports
• Set up and manage Google Ads and Meta Ads campaigns on behalf of our clients
• Process payments and manage billing through our payment partners
• Analyse website traffic and user behaviour in order to improve our website and content
• Communicate important updates or changes to our services
• Comply with applicable legal and regulatory obligations

We process your personal information only when we have a lawful basis to do so. This includes processing necessary to perform a contract with you, processing based on your consent, processing necessary for our legitimate business interests, and processing required to comply with legal obligations. We do not use your information for automated decision-making or profiling that produces legal or similarly significant effects without your explicit consent.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect analytical data. Cookies are small text files placed on your device when you visit our website. They allow us to recognise your device on subsequent visits and remember certain preferences or interactions.

We use the following types of cookies on our website:

• Essential cookies: necessary for the basic functioning of the website and cannot be disabled.
• Analytics cookies: specifically through Google Analytics, allow us to understand how visitors use our website, which pages are most popular, and how visitors navigate between pages.
• Advertising cookies: through Google Ads conversion tracking allow us to measure the effectiveness of our advertising campaigns and understand which ads lead to enquiries or conversions.
• Tag management cookies: through Google Tag Manager allow us to deploy and manage tracking scripts efficiently without modifying website code directly.

You have the right to control the use of cookies on your device. Most web browsers allow you to manage cookie preferences through their settings. You can choose to block or delete cookies at any time. However, please be aware that disabling certain cookies may impact the functionality and performance of our website. You can also opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout.

Data Sharing and Third Parties

BrandFlazh does not sell, rent, trade, or otherwise transfer your personal information to third parties for their own marketing purposes. We treat your data with the highest level of confidentiality. However, in the course of operating our business and providing our services, we may share limited information with trusted third parties under the following circumstances:

• We share data with Google LLC for the purposes of website analytics through Google Analytics, campaign management through Google Ads, and tracking through Google Tag Manager. Google processes this data in accordance with its own privacy policy, which can be reviewed at policies.google.com/privacy.
• We use Razorpay as our payment processing partner for collecting management fees from clients. Razorpay processes payment information in accordance with its own privacy and security standards.
• We may also share information when required to do so by applicable law, court order, or government regulation, or when we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of BrandFlazh, our clients, or the public.

All third party service providers we work with are contractually required to handle your data securely and only for the specific purposes for which it was shared.

Data Retention

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements.

• For prospective clients who submit an enquiry but do not proceed with our services, we retain contact information for a period of twelve months before deletion.
• For active and former clients, we retain relevant business records including contracts, invoices, campaign data, and correspondence for a period of five years in accordance with standard business and accounting practice.

When your data is no longer required, we take appropriate steps to securely delete or anonymise it in a manner that ensures it cannot be recovered or reconstructed.

Data Security

BrandFlazh takes the security of your personal information seriously. We implement a range of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• The use of secure, encrypted email communication
• Password-protected access to client data and campaign accounts
• Restricted access to personal information on a need-to-know basis
• Regular review of our security practices and systems

However, it is important to acknowledge that no method of data transmission over the internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant authorities as required by applicable law.

Your Rights

You have a number of important rights in relation to the personal information BrandFlazh holds about you:

• You have the right to access the personal data we hold about you and to receive a copy of that information.
• You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• You have the right to request the deletion of your personal data, subject to any legal obligations we may have to retain certain records.
• You have the right to withdraw consent for any processing activities for which you have previously provided consent.
• You have the right to object to the processing of your personal data where we rely on legitimate interests as our lawful basis.
• You have the right to data portability, meaning you can request that we transfer your data to another service provider in a structured, commonly used, and machine-readable format where technically feasible.

To exercise any of these rights, please contact us by email at info@brandflazh.com. We will respond to all legitimate requests within a reasonable timeframe. We may need to verify your identity before processing your request. There is no charge for exercising your rights, although we reserve the right to charge a reasonable fee or refuse requests that are clearly unfounded, repetitive, or excessive.

Children's Privacy

Our website and services are intended solely for use by business owners, professionals, and individuals aged 18 years and above. BrandFlazh does not knowingly collect, solicit, or process personal information from children under the age of 18. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at info@brandflazh.com and we will take prompt steps to delete that information from our systems.

Third Party Websites and Links

Our website may contain links to third party websites, platforms, or services including Google, Meta, LinkedIn, Instagram, Facebook, YouTube, and others. These links are provided for your convenience and informational purposes only. BrandFlazh does not control the content, privacy practices, or data handling of any third party website. We strongly encourage you to review the privacy policy of any third party website you visit before providing any personal information. BrandFlazh accepts no responsibility or liability for the privacy practices of any third party website accessed through links on our website.

Changes to This Privacy Policy

BrandFlazh reserves the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or technological developments. When we make material changes to this policy, we will update the effective date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website after any changes to this policy constitutes your acceptance of the revised terms. If we make significant changes that materially affect your rights, we will make reasonable efforts to notify you directly.

Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of India. Any disputes arising in connection with this Privacy Policy or the processing of your personal data shall be subject to the exclusive jurisdiction of the competent courts of India.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way BrandFlazh handles your personal information, please do not hesitate to contact us. We are committed to addressing your concerns promptly and transparently.